: Fatah Amine2026-04-142025https://dspace.esm-tlemcen.dz/handle/123456789/291The study aimed to understand the impact of healthcare service quality on patient satisfaction in public hospitals. To achieve this, a questionnaire was administered to a sample of 40 individuals. The results were analysed using the Statistical Package for the Social Sciences (SPSS27). The study revealed a statistically significant relationship between healthcare service quality and patient satisfaction, indicating the contribution of healthcare service quality to patient satisfaction in the institution studied.frles services de santéla qualité des services de santéla satisfaction des patientsinstitution hospitalière.Thesis