L’effet de la gestion des conflits sur la performance au travail Cas : Spa GENERAL EMBALLAGE

Abstract

Conflicts are an unavoidable part of the life of a human being or a society, being able to accept them is already a step to solve them. Therefore, conflict management is one of the methods that managers use to resolve conflicts. Performance is considered to be the overall result of the efforts made by a company to achieve the planned results. The purpose of our research is to identify and understand the effect of conflict management on performance in general and at work in particular. To do this, we adopted a quantitative method using a questionnaire administered to all 41 employees. The results obtained showed us that the good management of the conflicts as well as the good ease of the working climate strictly influences the output and the performance within the company