دور إدارة المعرفة في تحسين جودة خدمات التعليم العالي حسب Servequal نموذج " - تلمسان– دراسة حالة

Abstract

This study aimed to explain the processes of knowledge management and know its role in improving the quality of higher education services according to the servequal model in the Higher School of Management - Tlemcen, through the use of the descriptive analytical approach to verify the effect of the independent variable on the dependent variable in the light of the study hypotheses. The study population is represented by the school’s (65) professors, while the study sample included (48) professors, and the two students relied on a questionnaire containing the study’s two variables (knowledge management processes and the quality of higher education according to the sevequal model. And after using the appropriate statistical methods for data processing and analysis, we found a positif significant relationship between knowledge management and improving the quality of higher education services at the Higher School of Management