Digital transformation in Algerian public health institutions and the inevitability of change . Study case of the specialized hospital sidi mabrok – constantine -

Abstract

The implementation of digitization in the healthcare sector and the completion of digital transformation require the integration of administrative, technological, informational, human, and ethical elements, as well as other essential components that synergize and influence each other within the context of the digitalization process of healthcare services to align with the requirements of the new digital society. The correlation between modern administrative work and digital technology, information systems, and communication has led to a direct relationship between the use of digitization and the performance of employees. Similarly, there is a positive correlation between the use of digitization and the improvement of healthcare services. This means that as employees embrace digitization, their skills and performance develop. However, numerous challenges have hindered the success of digitization projects, serving as the main reasons for failure. These challenges pose significant obstacles to governments striving to implement such projects, as they face linguistic, cultural, financial, technological, and human-related challenges. Therefore, it was necessary to explore effective solutions to mitigate these obstacles or minimize their impact, with a focus on preserving employee performance. This can be achieved by utilizing modern technological methods and tools, given the importance of digitization in enhancing service delivery to satisfy beneficiaries' satisfaction with high-quality healthcare services. It also ensures the provision of services in the best possible manner through the rapid flow of electronic information and simplification of administrative procedures for patients. Additionally, it entails the establishment of training programs and courses to build and enhance skills that keep pace with new developments. Hypotheses test results: First hypothesis :” he adoption of digital transformation initiatives in Algerian public health institutions is crucial for overcoming existing challenges and improving healthcare delivery and patient outcomes.” After data transcription and analysis, the validity of the first hypothesis was confirmed. Second hypothesis:” The primary drivers for digital transformation in Algerian public health institutions are the need for improved efficiency, cost reduction, and After data transcription and analysis, the validity of the second hypothesis was confirmed. Results of this study : In this chapter, which represents the field aspect of the study, we have explored the transition from traditional to digital practices and its implications. Through data analysis, we have arrived at several important findings, including: 1-The digital transformation is an urgent necessity, driven by technological advancements and unforeseen crises and risks. 2-Digital transformation offers numerous advantages to customers or patients, such as speed, accuracy, and quality of services. 3-The governance of the healthcare sector ensures fairness among beneficiaries, emphasizing transparency and inclusivity. 4-Digital services and electronic management enable us to allocate financial and human resources effectively, adapting to unpredictable circumstances and ensuring optimal budget allocation under normal conditions.