Master

Permanent URI for this communityhttps://dspace.esm-tlemcen.dz/handle/123456789/1

Les thèses de Master

Browse

Subject: search.filters.subject.information systems

Search Results

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    أثر نظ المعمومات عمى إدارة شكاوى العملاء داخؿ المؤسسات العمومية د ا رسة حالة الوكالة التجارية لمكيرباء والغاز – توزيع - ميمة -
    (Ecole Superieure De Managment Tlemcen, 2022-06-12) مدور ليديا نرمين- غلال صارة
    This study aims to determine the impact of information systems on the management of customer complaints at the Commercial Agency for Electricity and Gas-Distribution - as well as to highlight the most important dimensions of information systems (technology, administrative and organizational) that have a direct impact on the management of complaints in addition to the actions taken in this process. In order to achieve the objectives of this study, we relied on the analytical descriptive approach to analyze the data obtained through the questionnaire and study the relationship between the study variables. The questionnaire was distributed to 108 agency workers and the treatment of hypotheses using SPSS was V.25. After the analysis, a series of results were reached that demonstrate a positive impact of information systems on clients' complaints, also a positive impact between the technoligical, administrative and organisational dimensions of information systems on customer complaints, but we can not confirm that it there is un impact between the quality of informaion and customer complaints.
  • No Thumbnail Available
    Item
    نظم المعلومات المالية ودورها في اتخاذ القرار -دراسة حالة مؤسسة توزيع الكهرباء والغاز بولاية سعيدة-
    (Ecole Superieure De Managment Tlemcen, 2025-06-25) طاوسي عائشة أشواق و بن صالح فريال
    This study aimed to evaluate the financial information systems used at the Electricity and Gas Distribution Directorate – Saïda Branch, and to understand their role in the decision-making process within the institution. Based on the nature of the topic, the descriptive-analytical method and the case stady methode were used to examine the impact of the independent variable "financial information systems" on the dependent variable "decision-making," in light of the study's hypotheses. To achieve the objectives of the study, a questionnaire was used. It included the two main variables of the study " financial information systems" and "decision-making," along with some demographic variables, and was distributed to a random sample of 120 employees out of the total study population, which consisted of 261 employees in the institution. By relying on appropriate statistical methods and based on the results obtained, we found a statistically significant relationship between the dimensions of financial information systems (material requirements, human requirements, technical requirements, organizational requirements, and legal requirements) and decision-making at the Electricity and Gas Distribution Directorate – Saïda Branch.