L’influence de l’intelligence émotionnelle sur la performance des employés. Cas d’un échantillon issu des secteurs (bancaire, industriel, enseignement) de la wilaya de Tlemcen

Abstract

Emotional intelligence is now at the heart of the concerns of decision-makers and human resources professionals. This research aims to analyze the relationship between emotional intelligence and employee performance in a local context. A mixed-methods approach was adopted, combining a quantitative method via SMART-PLS4 and a qualitative analysis using NVivo 15, following an explanatory sequential design. An in-depth literature review enabled the development of two theoretical chapters. The findings show that emotional intelligence strongly influences employee performance. More specifically, the interpersonal dimension—particularly social skills, empathy, and self-regulation—plays a major role, while motivation and self-awareness contribute less. Furthermore, emotional intelligence remains weakly integrated into human resource practices