L’impact de la qualité des services de santé sur la satisfaction des patients Cas EPH Mimouni Taher de Tiaret
No Thumbnail Available
Date
2025
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
école superieure de managment tlemcen
Abstract
The study aimed to understand the impact of healthcare service quality on patient satisfaction in public hospitals. To achieve this, a questionnaire was administered to a sample of 40 individuals. The results were analysed using the Statistical Package for the Social Sciences (SPSS27). The study revealed a statistically significant relationship between healthcare service quality and patient satisfaction, indicating the contribution of healthcare service quality to patient satisfaction in the institution studied.
Description
Keywords
les services de santé, la qualité des services de santé, la satisfaction des patients, institution hospitalière.