Management et stratégies d’entreprises

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Le master management et stratégies des entreprises est un domaine et une profession qui est au cœur de l’activité de l’entreprise avec ses concepts, ses méthodes, ses règles, ses principes et ses outils. La qualité cette formation en management génère des performances entrepreneuriales nécessaires pour la relance économique du pays. Dans ce contexte, ce parcours permet la maitrise des connaissances pour un savoir-faire et l’acquisition des compétences nécessaires pour la réussite des entreprises.

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2019 - 20204

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    Marketing RH : l’impact des pratiques mana- gériales sur la fidélisation organisationnelle
    (école superieure de managment tlemcen, 2019) Boughagha Esma
    The current economic context pushes companies to look for effective solutions that allow them to face the constraints of attractiveness and the durability of their relations with their various collaborators. HR marketing is considered the most appropriate tool to meet these constraints appropriately. The latter is to consider the employees as customers in the noblest sense. It involves applying the logic and techniques of marketing and communication to attract the best skills, involve them in the company and then build loyalty. This work revealed that the GL1 / K "Sonatrach Skikda" complex does not apply an HR marketing approach in a straightforward and formal way, but it tends to apply it as it has succeeded in securing loyalty of its employees and to have a great attractiveness in the economic market as well as in the labor market
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    La communication digitale via les réseaux sociaux et son impact sur la fidélisation de la clientèle Etude de cas : Entreprise DJEZZY
    (école superieure de managment tlemcen, 2020-09-28) Redha OUALI
    In a hyper competitive context, the interaction of the company with his customers becomes a very important element to bring closer to its customers of the company, the social networks offer new tools to strengthen the relation with the customers, to be close to listen to them and share with them all the brand news. The company Djezzy has adopted social networks in its communication strategy in order to be close to its target but also to keep its place on the national market and to improve its products and keep its brand image. In this present work, a study has been carried out on the subject of digital communication via social networks and its impact on customer loyalty of Djezzy. The field survey that we conducted in this context, allowed us to know that the communication of Djezzy via social networks contributes to the loyalty of its customers through the listening and the permanent interaction with them, as well as by exploiting social interactions in its favor.
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    L’impact du marketing relationnel sur la fidélité de la clientèle Cas : La société nationale d’assurance SAA
    (école superieure de managment tlemcen, 2020) BERRADJA Yacine
    Winning new customers and retaining them are the most important core marketing activities for many companies. A terminological innovation to wrap practices that are already old for some, relationship marketing gives rise to new practices for others. Relational approaches lead "marketers" to consider the relationship with the customer through simple questions: what is our usefulness to consumers? what do they expect from our company? how can we create value for them and for the company? how can we make our approach part of a long-term project? What relational marketing has brought is above all the need to take the customer seriously and to develop a transparent relationship with him/her based on trust
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    Marketing RH : l’impact des pratiques mana- gériales sur la fidélisation organisationnelle
    (2019-07-30) Boughagha Esma
    Le contexte économique actuel pousse les entreprises à rechercher des solutions efficaces qui leurs per- mettent de faire face aux contraintes d’attractivité et de la durabilité de ses relations avec ses différents colla- borateurs. Le marketing RH considéré comme l’outil le plus adéquat pour répondre à ces contraintes convenable- ment. Ce dernier qui consiste à considérer les collaborateurs comme des clients au sens le plus noble. Il s’agit d’appliquer la logique et les techniques du marketing et de la communication pour attirer les meilleures com- pétences, les impliquer et ensuite les fidéliser. Ce travail nous a permis de constater que le complexe GL1/K « Sonatrach Skikda » n’applique pas une démarche du marketing RH d’une manière directe et formelle mais il a tendance à l’appliquer vue que il a réussi à fidéliser ses salariés et d’avoir une grande attractivité sur le marché économique ainsi sur le marché du travail. Les mots clés : Marketing RH, fidélisation, fidélité, attractivité, ressources humaines, pratiques ma- nagériales, satisfaction.