Master

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Les thèses de Master

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    L’impact de la qualité des services de santé sur la satisfaction des patients Cas EPH Mimouni Taher de Tiaret
    (école superieure de managment tlemcen, 2025) : Fatah Amine
    The study aimed to understand the impact of healthcare service quality on patient satisfaction in public hospitals. To achieve this, a questionnaire was administered to a sample of 40 individuals. The results were analysed using the Statistical Package for the Social Sciences (SPSS27). The study revealed a statistically significant relationship between healthcare service quality and patient satisfaction, indicating the contribution of healthcare service quality to patient satisfaction in the institution studied.