Master
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Item ﺗﺄﺛﯾر ﺗﻘﯾﯾم اﻷداء ﻋﻠﻰ ﺟودة اﻟﺧدﻣﺎت اﻟﺻﺣﯾﺔ دارﺳﺔ ﺣﺎﻟﺔ :اﻟﻣؤﺳﺳﺔ اﻟﻌﻣوﻣﯾﺔ اﻻﺳﺗﺷﻔﺎﺋﯾﺔ -ﻋﺷﻌﺎﺷﺔ(المدرسة العليا للإدارة الاعمال تلمسان, 2020) ﺑن ﻧﺎﺟﻲ وﻫﯾﺑﺔCette étude a traité la question de l’impact de l’évaluation des performances sur la qualité des services de santé dans l’établissement publique hospitalière d’Achaacha. Son objectif principal est de connaitre l’ampleur de l’impact de l’évaluation de la performance des travailleurs sur la qualité des services de santé fournis aux bénéficiaires de ces services. Cette étude a été réalisée dans la cellule de la gestion des ressources humaines et les données ont été extraites à travers un questionnaire adressé au personnel travaillant dans l’hôpital en utilisant le programme d’analyse statistique « spss » et en étudiant des variables statistiques. A partir de là, il a été conclu qu’il existe un effet positif de l’évaluation de la performance sur les cinq dimensions étudiées (tangibilité, fiabilité, réactivité, empathie et sécurité) sur la qualité des services de santé.Item The impact of digital communication on the performance of a company Case study: Topper Expansion(école superieure de managment tlemcen, 2020) KADRI SaraThe world has changed, society has evolved, and the advent of digital has changed our habits and our way of life; this evolution has brought critical changes to the notions of traditional marketing, therefore today we no longer talk about traditional communication where companies advertise through traditional media, like television channels or through newspapers and urban advertising. We have entered a whole new dimension where companies manage to reach a very large number of listeners in a very short period of time. In today’s market everything is fast, and most importantly everything is measurable, and so many communication opportunities are offered to companies thanks to the web and its functionalities. In this Master’s dissertation we discuss the concept of digital communication, and its impact on performance of ENDIWO company; we use a descriptive study to explain the link between these two elements, we proceeded our practical study by using two different tools: the first one is the analysis of data on the search ad campaigns and the company's website; and the second one is an interview with the Project Manager of the host company ENDIWO. Through which we were able to conclude that digital communication has a positive impact on the visibility of the company on the web by increasing traffic to the website and spreading brand awareness amongst internet users as well as on the conversion of customersItem L’impact des NTIC sur la performance commerciale de l’entreprise cas « Algérie Telecom-Ain Sefra »(école superieure de managment tlemcen, 2020-09-07) Slimane YassineThe aim of this study is to highlight the impact of information and communication technology on the performance of the Algerian Telecommunications Corporation in Ain Séfra Region. The technology is of great importance in carrying out the various activities assigned to it by the business organization to perform its functions in an environment characterized by changes and developments especially those in information technology The communications of this age, including Internet networks, telephone, computer, fax, etc. This information development was a necessary need to keep place with it, which will have a clear impact on the performance within the institution to develop and improve it to achieve its objectives. The study concluded by relying on the descriptive approach in describing the research variables and the analytical approach in analyzing some statistical results, that the use of information technology influenced the performance by raising its level and upgrading it for the better.Item Le rôle des pratiques de bonne gouvernance dans la performance de l’entreprise Cas de la " SEROR "- Tlemcen(école superieure de managment tlemcen, 2020-09-28) HADDOUCHE Feriel RomaissaToutes les entreprises optent pour assurer leur survie et leur continuité. Ceci ne peut être réalisé qu'en atteignant un bon niveau de performance, Ce qui place les entreprises devant la nécessité d'améliorer leur performance et de réduire les risques auxquels elles peuvent être confrontées. Parmi les méthodes utilisées pour l'améliorer c'est l'application des bonnes pratiques de gouvernance. L’objet de cette étude est de déterminer le rôle de la gouvernance d'entreprise dans l'amélioration de la performance des entreprises, en étudiant le cas de l'EPE - SEROR-, pour ce faire nous avons utilisé un guide d'entretien pour répondre à notre problématique et l'analyse de la situation financière de l'entreprise. Selon les résultats obtenus, le PDG de la SEROR veille à assurer un bon fonctionnement de l’entreprise en appliquant les principes de la gouvernance, l'entreprise est en déséquilibre financier, sauf que cette situation n'est pas liée à un problème de gouvernance mais plutôt à d’autres facteurs.Item دور التكوين في تنمية الكفاءات البشرية دراسة - -حالة شركة فرتيال(المدرسة العليا للإدارة الاعمال تلمسان, 2021-07-12) يبقى منيرcette recherche a pour objectif de tracer la concept de formation et le développement des compétences humaines, où nous Avon mené une étude de terrain au niveau de l’entreprise fertial branche d’Arzew wilaya d’Oran au cour de la période 2020 /2021, avec la distribution d’un questionnaire composé de trois axes et de 22 questions sur 111 travailleurs, dans cette étude, nous sommes appuyés sur le programme statistique SPSS pour le déchargement et l’analyse des données, il a été conclu que le développement des compétences humaines passe par la composition efficace du personnel, qui joue un rôle dans l’amélioration et le développement de leur compétencesItem ﺗﺄﺛﯾر ﻧظﺎم اﻷﺟور ﻋﻠﻰ ﺗﺣﻔﯾز اﻟﻌﻣﺎل :ﺣﺎﻟﺔ ﻣؤﺳﺳﺔ ﺳوﻧﺎﻟﻐﺎز ﻓﻲ اﻟﺑوﯾرة(المدرسة العليا للإدارة الاعمال تلمسان, 2021) ﺣد وش أﻧﯾسCette étude vise à essayer de connaître l'impact du système salarial sur la motivation des travailleurs de la Fondation Sonelgaz Bouira, et elle vise également à trouver le type de relation théorique et appliquée entre le système salarial variable indépendant et la motivation variable dépendante, et à atteindre les objectifs de l'étude, nous nous sommes appuyés sur l'approche analytique descriptive pour analyser les données, obtenu grâce au questionnaire et trouver la relation entre les variables de l'étude Il a été distribué à un échantillon aléatoire de 70 travailleurs de l'établissement et le traitement des données a été effectué à l'aide du programme statistique SPSS.Après l'analyse, les résultats de l'étude ont atteint un ensemble de résultats qui ont prouvé qu'il existe une relation directe entre le système de salaire et la motivation des travailleurs de l'entreprise Sonelgaz .Bouira Le système salarial joue un rôle très efficace dans la motivation des travailleurs, ce qui conduit à l'amélioration de leurs performances et donc à l'amélioration des performances de l'institutionItem The impact of motivation on staff’s performance Case of Algerie Telecom(école superieure de managment tlemcen, 2021-08-08) ADJROUD RandaNowadays ,different organizations and institutions need to maintain high performance to stay competitive and achieve their objectives. The working force of the company is the most valuable and the most expensive resources it can use to get the job done. For this reason, it is necessary to motivate employees in order to improve their performance.The general objective of this research was to study the impact of motivation on the general direction of algerie telecom’s staff performance .and the study was oriented by the following particular objectives: to find whether motivation is considered as a strategic plan for a better performance in the company or no , and also to find out whether employees are satisfied with the different types of incentives that the company provide to increase their performance . The study adopted a descriptive research design. A sample of 53 individuals was randomly selected. Data were obtained using an online questionnaire in Google forms , while Excel and SPSS were used for analysis. The results revealed that motivation has no significant impact on the employees performance ,even though the material incentives are considered as more important than moral incentives for algerie telecom’s staff .Item L’impact du management des ressources humaines sur la performance des entreprises du secteur agroalimentaire : -Etude d’un échantillon d’entreprises de la wilaya de Tlemcen et de Mascara(école superieure de managment tlemcen, 2021-09-28) BENFETTA Fatima Zohra ElbatoulIn recentyears, humanresources management (HRM) has become a strategicactivitythatcreates an essential competitive advantage for the company (Arcand, 2006). Indeed, the employees no longer just a replaceable gear for the company, but rather an intangible asset thatwewant to attract, train, motivate, engage, orient, develop, but above all retain in the company. The objective of this work is to explain the extent of the advantage provided by human resources and their contribution to the performance of ago- foodcompanies. After a review of the literature, the need for a practical illustration of the 50 ago-foodcompanies arises. The results obtained have shown that HMR practices have a positive impact on company performance.Item L’impact de la communication interne sur la motivation et la performance des salariés Cas de TUBEX(école superieure de managment tlemcen, 2021) Berrabah HouriaInternal communication is a means to disseminate information between individuals, or more precisely it is a channel for the transmission of actions and facilitates work, especially in the world of work it is very important to communicate to share the news of the company and promotes interaction between employees to better understand the tasks of each. Sometimes employees need a motivation to be adhere and involved in the strategy of the company, so this organization is obliged to develop the modes of communication whatever these techniques or tools because the first factor to motivate employees internally is communication, we know that any motivated and involved person makes an effort in his work that is to say that their performance increases to achieve the objectives of the company. In addition, the continuity of the company and their viability is based on the internal effort of the employees and this effort is achieved through internal communication. We did a practical study to answer our main question and on which our research focuses, which concerns the impact of internal communication on employee motivation and performance. The purpose and to express the influence of CI on the performance of individuals and the relationship between the three variables of our theme. The descriptive analysis of our research gathers a randomly selected sample of 72 employeesItem L’effet de la gestion des conflits sur la performance au travail Cas : Spa GENERAL EMBALLAGE(école superieure de managment tlemcen, 2021-07-11) KHABER JubaConflicts are an unavoidable part of the life of a human being or a society, being able to accept them is already a step to solve them. Therefore, conflict management is one of the methods that managers use to resolve conflicts. Performance is considered to be the overall result of the efforts made by a company to achieve the planned results. The purpose of our research is to identify and understand the effect of conflict management on performance in general and at work in particular. To do this, we adopted a quantitative method using a questionnaire administered to all 41 employees. The results obtained showed us that the good management of the conflicts as well as the good ease of the working climate strictly influences the output and the performance within the company