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    La communication digitale via les réseaux sociaux et son impact sur la fidélisation de la clientèle Etude de cas : Entreprise DJEZZY
    (école superieure de managment tlemcen, 2020-09-28) Redha OUALI
    In a hyper competitive context, the interaction of the company with his customers becomes a very important element to bring closer to its customers of the company, the social networks offer new tools to strengthen the relation with the customers, to be close to listen to them and share with them all the brand news. The company Djezzy has adopted social networks in its communication strategy in order to be close to its target but also to keep its place on the national market and to improve its products and keep its brand image. In this present work, a study has been carried out on the subject of digital communication via social networks and its impact on customer loyalty of Djezzy. The field survey that we conducted in this context, allowed us to know that the communication of Djezzy via social networks contributes to the loyalty of its customers through the listening and the permanent interaction with them, as well as by exploiting social interactions in its favor.
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    Déploiement d’une stratégie de communication digitale pour la promotion de la caroube en Algérie Cas de l’entreprise SARL PRODALEX
    (école superieure de managment tlemcen, 2021) BELARBI Mouna Farah
    Digital communication represents the new trend to follow in the promotion of products and services by the company, this communication has been accompanied by an explosion of supports, particularly social networks which have become a medium in great demand by companies thanks to their capacity reached a very large target, to increase visibility, improve notoriety and interact with the company's audience. We did our practical internship at SARL BOUBLENZA Where we used an exploratory methodology on digital communication through a pilot study on the creation of professional social networks dedicated especially to their carob powder product known under the brand name CARUMA in order to to promote it on the national market Our main objectives were to make the product known to make it loved by the Algerian people and to encourage them to buy it. We concluded that networks such as Facebook and Instagram are favorable to the promotion of a product on the condition that they devote time and energy, that is to say by sharing relevant and interesting content able to reach targeted targets