Management des services de santé

Permanent URI for this collectionhttps://dspace.esm-tlemcen.dz/handle/123456789/3

Les métiers d’administration et de gestion administrative, rattachés à la catégorie Management, gestion et aide à la décision dans un service de santé sont tout aussi importants ! L’objectif de ce MASTER est de former des étudiants future cadres de santé des établissements publics ou privés sanitaires ou médico-sociaux (Circonscriptions sanitaire, …). Elle a pour vocation d’apporter aux étudiants les connaissances, méthodes et outils indispensables au management d’un établissement (gestion budgétaire, management humain, contrôle de la qualité et sécurité des soins, conduite de projets,). Le diplôme que l’étudiant obtient en fin de cursus, lui permet d’évoluer et d’obtenir une opportunité d’emploi en tant que cadre de santé qui gère les activités administratives et coordonne les ressources humaines et matérielles.

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Start date: 2024Has files: Yes

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Now showing 1 - 9 of 9
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    Quality Control Systems in the Generic Pharmaceutical Industry and Their Role in Enhancing Consumer Trust Case study of the SAIDAL Group (Dar El-Beida Unit)
    (Ecole Superieure De Managment Tlemcen, 2026-06-23) BEN KABOUCHE MALEK NOUR
    This study examines the role of quality control systems in enhancing consumer trust in generic medicines in Algeria, by analyzing the impact of three dimensions: perceived quality, healthcare professionals' recommendations, and trust in regulatory institutions. The research is situated within the context of national policy aimed at promoting generic medicines to reduce imports and achieve pharmaceutical sovereignty. A quantitative approach was adopted, based on a theoretical framework of trust and perceived quality. The findings indicate that quality control systems positively influence consumer trust, and that this trust is not only linked to technical quality, but is also shaped by relational factors (professional recommendations) and institutional factors (credibility of regulatory bodies). This highlights the need for an integrated approach combining quality, communication, and transparency. The study concludes with recommendations for regulatory authorities, pharmaceutical laboratories, and healthcare professionals to strengthen trust and promote the use of generic medicines in Algeria.
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    Le marketing des produits biologiques et son rôle dans la sécurité sanitaire des aliments : Étude de cas de l'entreprise Dahbia Huile d’Olive, Djelfa.
    (Ecole Superieure De Managment Tlemcen, 2026-06-18)  Hakkoumi Hanane  Atbi Hanane
    Cette étude examine l’impact du marketing des produits biologiques sur la perception de la sécurité sanitaire des aliments et le comportement des consommateurs. Face aux crises alimentaires et à la méfiance envers les résidus chimiques, les produits bio sont perçus comme une alternative plus saine, bien que leur crédibilité repose sur des signaux extrinsèques (labels, certifications). L’approche mixte combine une revue de littérature et une étude de terrain menée auprès de l’entreprise Dahbia (huile d’olive biologique, Djelfa). Des entretiens semi-directifs ont été croisés avec une enquête quantitative auprès de 205 consommateurs, analysée via SPSS. Les résultats montrent que le marketing des produits bio influence positivement la perception de la sécurité sanitaire (R = 0,620, p < 0,01). Le label et la communication promotionnelle sont les principaux vecteurs de confiance, tandis que le prix joue un rôle secondaire (R² = 0,055) et la distribution constitue un point faible. La perception de la sécurité sanitaire exerce également un effet direct sur l’intention d’achat (R = 0,601, p < 0,01), validant l’hypothèse alternative H1. En conclusion, un marketing fondé sur la transparence, la certification et la traçabilité dépasse la fonction commerciale pour devenir un levier de santé publique et de confiance.
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    The Impact of Locally Produced Generic Drugon Social Security Fund Expenditures: A Case Study of CNAS– TLEMCEN
    (Ecole Superieure De Managment Tlemcen, 2026-06-15) • NESSEL DJELOUD Khadidja • BOULBESSOL Wahiba
    This thesis examines the impact of locally produced generic drugs on pharmaceutical expenditures within Algeria's social security system, through a case study of CNAS Tlemcen. Using a descriptive-analytical method combined with a quantitative approach supported by comparative analysis, expenditure data (2019–2025) and a questionnaire survey of 93 CNAS employees processed via SPSS IBM 27 were analyzed to test two hypotheses: that locally produced generics contribute to controlling reimbursement costs, and that their adoption is shaped by factors including the reference pricing system. Results confirm both hypotheses, showing that while pharmaceutical expenditures continue to rise overall, generic drugs and reference pricing significantly moderate this growth. The study concludes that financial sustainability requires combining local production with strong pricing and reimbursement policies.
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    Factors Influencing Algerian Customers trust in generic drugs
    (école superieure de managment tlemcen, 2024) Sirine GASMI
    This thesis focuses on the factors that influence Algerian consumers’ trust in generic drugs, which are known for being effective and more affordable alternatives to branded medications. Combining theoretical review and field research, the study explores the role of knowledge, price perception, brand image, medical recommendations (particularly from pharmacists), and personal experience in shaping public trust. Findings show that limited awareness is a major obstacle, while personal experiences and pharmacist advice strongly affect trust levels. On the other hand, price and brand perception showed weaker influence. The study emphasizes the need for public health education, stronger involvement of pharmacists, and the promotion of locally produced generics as trusted and ethical alternatives that support the national pharmaceutical industry. Key words: trust, generic drugs, Algerian customers, knowledge, personal experience, brand image
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    Marketing aroundinfantnutritioncase Blédina Algeria
    (école superieure de managment tlemcen, 2025) sadi afaf
    Bledina, Algeria's leading infant nutrition company, is consolidating its position in a fast- growing sector thanks to a marketing strategy based on scientific quality, ethics, proximityto parents and partnership with health professionals. The development of the local market is based on the growingdemand for safe andnutritious products, which is largelyinfluenced by medical recommendations. The brand has organized its approach around products adapted to the specific needs of infants, an accessible pricing policy, multi-channel distribution, and educationalcommunicationsbasedonsocialnetworksandhealthstakeholders.Weconducted a statistical studybased in Blida in the form of an online questionnaire to 200 parents to find out the overall satisfaction with the quality and safetyof Bledina products, as well as the critical influence of medical opinions on brand choice. To strengthen its position, Bledina must continue to innovate, strengthen its digital presence and further develop its social and environmentalcommitments,whileremainingtruetoitsscientificandethicalroots,whichare a guarantee of trust in this sensitive sector.
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    Développement des systèmes d'information en santé et leur impact sur la restructuration des modes de financement des établissements de santé en Algérie Étude de cas : l’Hôpital Public Bouzidi Lakhdar (Bordj Bou Arreridj) et la Caisse Nationale des Assurances Sociales des Travailleurs Salariés (CNAS) – Direction Générale (Alger)
    (école superieure de managment tlemcen, 2025) Mlle Hattali Melissa et Mlle Hannachi Chaima
    This thesis investigates how the development of Health Information Systems (HIS) can contribute to restructuring the funding mechanisms of public hospitals in Algeria. By combining theoretical analysis with a field study conducted at EPH Bouzidi Lakhdar (BordjBouArréridj) and the CNAS General Directorate (Algiers), this research highlights the potential of HIS to modernize hospital financial management. The results indicate that an integrated information system would improve expenditure tracking, enhance transparency, and support a more equitable allocation of resources. A hybrid financing model combining a fixed base with a variable component linked to real activity is proposed. The study also outlines the prerequisites for successful implementation: infrastructure, training, interoperability, and change management
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    L’impact de la qualité des services de santé sur la satisfaction des patients Cas EPH Mimouni Taher de Tiaret
    (école superieure de managment tlemcen, 2025) : Fatah Amine
    The study aimed to understand the impact of healthcare service quality on patient satisfaction in public hospitals. To achieve this, a questionnaire was administered to a sample of 40 individuals. The results were analysed using the Statistical Package for the Social Sciences (SPSS27). The study revealed a statistically significant relationship between healthcare service quality and patient satisfaction, indicating the contribution of healthcare service quality to patient satisfaction in the institution studied.
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    Les marchés publics hospitaliers en Al-gérie face à la digitalisation : entre ambitions technologiques et contraintes pratiques. Étude de cas : EPH 19 Mars Beni Saf
    (école superieure de managment tlemcen, 2025-03-19) AMAR BENSABER Mohammed El Amine
    This thesis examines the impact of public procurement digitalization on the management of hospital resources, using the case study of the 19 March Public Hospital (EPH) in BeniSaf, Algeria. In a context where the healthcare sector faces increasing pressure to control spending and optimize resource use, the digitization of procurement procedures emerges as a key tool for modernization. The study highlights how digital tools contribute to improved traceability of operations, greater budget transparency, and more efficient allocation of both material and human resources. However, it also identifies several challenges, including insufficient staff training, limited technological infrastructure, and organizational resistance to change. The research concludes with practical recommendations to enhance the positive impact of digital transformation on the performance of public hospital institutions.
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    ‫أثر‬‫السلوك‬ ‫التنظيمي‬ ‫على‬ ‫األداء‬ ‫الوظيفي‬ ‫دراسة‬‫حالة‬ ‫ا‬ ‫إلطارات‬‫المسي‬ ‫رة‬‫ل‬ ‫مؤسسات‬‫الصحة‬ ‫العمومية‬ ‫‪-‬‬ ‫تلمسان‬‫‪-‬‬
    (‫المدرسة‬‫العليا‬ ‫إلدارة‬ ‫اإلعمال‬ ‫‪-‬‬‫تل‬ ‫مسان‬‫‪-‬‬, 2026-06-19) ‫لينة‬ ‫بن‬ ‫عمارة‬
    ‫محددات‬ ‫من‬ ‫كل‬ ‫ثر‬‫أ‬ ‫تقصي‬ ‫خالل‬ ‫من‬ ‫هذا‬ ‫و‬ ،‫الوظيفي‬ ‫األداء‬ ‫على‬ ‫التنظيمي‬ ‫السلوك‬ ‫ثر‬‫أ‬ ‫معرفة‬ ‫هو‬ ‫الدراسة‬ ‫هذه‬ ‫من‬ ‫الغاية‬ ‫التي‬ ‫الداخلية‬ ‫البيئة‬ ‫عنصر‬ ‫إلى‬ ‫إضافة‬ ‫الشخصية‬ ،‫التحفيز‬ ،‫التنظيمية‬ ‫القيادة‬ ،‫التنظيمي‬ ‫التصال‬ ‫ا‬ ،‫التنظيمية‬ ‫الثقافة‬ (‫ي‬‫التنظيم‬ ‫السلوك‬ ‫على‬ ‫أكثر‬ ‫بدرجة‬ ‫يؤثر‬ ‫من‬ ‫تحديد‬ ‫مع‬ ‫الصحية‬ ‫المؤسسات‬ ‫في‬ ‫للعاملين‬ ‫الوظيفي‬ ‫األداء‬ ‫تحسين‬ ‫في‬ )‫المؤسسة‬ ‫داخل‬ ‫العامل‬ ‫فيها‬ ‫يتواجد‬ .‫الوظيفي‬ ‫األداء‬ ‫المشكلة‬ ‫العمومية‬ ‫الصحة‬ ‫مؤسسات‬ ‫مختلف‬ ‫و‬ -‫تلمسان‬- ‫لوالية‬ ‫السكان‬ ‫و‬ ‫الصحة‬ ‫ة‬‫بمدري‬ ‫ة‬‫الميداني‬ ‫الدراسة‬ ‫كانت‬ ‫قد‬ ‫و‬ ‫الصحة‬ ‫قطاع‬ ‫موظفي‬ ‫نظر‬ ‫وجهة‬ ‫معرفة‬ ‫بهدف‬ ‫للوالية‬ ‫الصحية‬ ‫المؤسسات‬ ‫على‬ ‫االستبيان‬ ‫توزيع‬ ‫تم‬ ‫قد‬ ‫و‬ ‫للوالية‬ ‫الصحية‬ ‫للخريطة‬ ‫أساليب‬ ‫على‬ ‫أعتمد‬ ‫حيث‬ )‫الطبي‬ ‫شبه‬ ،‫الطبي‬ ،‫المشتركة‬ ‫األسالك‬ ‫و‬ ‫اإلداري‬ (‫أساسية‬ ‫أسالك‬ ‫لثالث‬ ‫المسيرة‬ ‫اإلطارات‬ ‫خصيصا‬ ‫أن‬ ‫أي‬ ،‫المتغيرين‬ ‫من‬ ‫كل‬ ‫بين‬ ‫قوية‬ ‫ارتباط‬ ‫عالقة‬ ‫وجود‬ ‫النتيجة‬ ‫كانت‬ ‫قد‬ ‫و‬ ،‫االستبانة‬ ‫أداة‬ ‫من‬ ‫عليها‬ ‫المتحصل‬ ‫النتائج‬ ‫لتحليل‬ ‫إحصائية‬ ‫يعمل‬ ‫التي‬ ‫التنظيمية‬ ‫البيئة‬ ‫حتى‬ ‫و‬ ،‫الجماعة‬ ‫من‬ ‫أو‬ ‫نفسه‬ ‫الفرد‬ ‫من‬ ‫سواء‬ ‫السلوكيات‬ ‫مختلف‬ ‫من‬ ‫بأخرى‬ ‫او‬ ‫بصفة‬ ‫يتأثر‬ ‫الوظيفي‬ ‫األداء‬ .‫للمؤسسة‬ ‫العام‬ ‫األداء‬ ‫على‬ ‫يؤثر‬ ‫بدوره‬ ‫الذي‬ ‫و‬ ‫فيها‬